FAQ

Frequently asked questions

Short, direct answers. If yours is not here, ask us.

Basics

What is VaultBe?

VaultBe is an encrypted vault app for iPhone and iPad. It protects photos, videos, documents and notes with AES-256 encryption, and it opens with a pattern you draw instead of a password. There is no account and no sign-up.

Do I need an account?

No. There is no sign-up, no email and no password. Your pattern is the only thing that identifies and opens a vault.

What can I store?

Photos, videos, PDFs and other documents, and rich-text notes you write in the app. You can organise everything in folders.

Which devices are supported?

iPhone and iPad running iOS 17 or iPadOS 17 and later.

Is VaultBe free?

Yes. The free version includes one vault with up to 100 photos and 10 videos, the private camera, notes, documents and encrypted iCloud Backup. VaultBe Pro adds unlimited vaults and storage, Duress Mode, Disguise Mode, device sync, sharing and alternate icons.

Security

What happens if I forget my pattern?

Use your nine-word recovery phrase to open the vault and set a new pattern. If you have lost both the pattern and the phrase, the vault cannot be opened by anyone, including us.

Can you or Apple see my files?

No. Files are encrypted on your device with a key derived from your pattern. We never receive your files, your pattern or your keys. iCloud backups are uploaded as ciphertext that Apple cannot read.

What encryption does VaultBe use?

AES-256-GCM for files, thumbnails, the index and key wrapping; Argon2id to derive keys from your pattern and recovery phrase; HKDF-SHA256 to derive separate sub-keys for each purpose. See the Security page for details.

How many times can someone guess my pattern?

Four attempts are immediate. After that each wrong pattern adds a delay, starting at 30 seconds and growing up to one hour. The delay persists across app restarts.

Does VaultBe collect analytics?

No. The app contains no analytics, advertising or tracking SDKs.

Backup and sync

Where are backups stored?

In your own iCloud account, using your iCloud storage. VaultBe does not operate storage servers.

How do I restore my vault on a new iPhone?

Sign in to the same iCloud account, install VaultBe and draw your pattern, or use the recovery phrase. See Restore your vault on a new iPhone.

Is backup turned on automatically?

You switch backup on for each vault in its settings. You can also limit backups and sync to Wi-Fi.

VaultBe Pro

What does Pro include?

Unlimited hidden vaults, unlimited photos and videos, Duress Mode, Disguise Mode, sync across iPhone and iPad, creating encrypted shares, and alternate app icons.

How much does Pro cost?

$2.99 per month or $24.99 per year in the United States. Prices in other countries are shown in the app.

What happens to my files if I cancel Pro?

Nothing is deleted. You keep access to what is already in your vaults. Pro-only features stop being available, and the free limits apply to new items.

How do I cancel?

Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions.

Keep it private. Keep it yours.

Draw a pattern and your first vault is ready in under a minute. No account, no email, nothing to sign up for.

Coming soon to the App Store Explore features