Support
How can we help?
Check the quick answers, or send us a message. A person reads every one and replies by email.
Send us a message
Never send us your pattern, recovery phrase or share phrase. We will not ask for them, and we cannot use them to help you.
Quick answers
What happens if I forget my pattern?
Use your nine-word recovery phrase to open the vault and set a new pattern. If you have lost both the pattern and the phrase, the vault cannot be opened by anyone, including us.
How do I restore my vault on a new iPhone?
Sign in to the same iCloud account, install VaultBe and draw your pattern, or use the recovery phrase. See Restore your vault on a new iPhone.
What happens to my files if I cancel Pro?
Nothing is deleted. You keep access to what is already in your vaults. Pro-only features stop being available, and the free limits apply to new items.
How do I cancel?
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions.