These terms ("Terms") govern your use of the VaultBe iPhone app ("the app") and the vaultbe.app website ("the website"), both provided by Digital Choice ("we", "us"). By downloading or using VaultBe, you agree to these Terms. If you do not agree, do not use VaultBe.
Your use of the app is also subject to Apple's Licensed Application End User License Agreement ("Apple EULA"). Where these Terms and the Apple EULA conflict, these Terms apply to the extent the Apple EULA permits. How we handle data is explained in our Privacy Policy.
1. Who can use VaultBe
You must be old enough to agree to these Terms in your country, or have permission from a parent or guardian. You may use the app only on Apple devices you own or control, as permitted by the App Store's usage rules.
2. Licence
We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app for your own, non-commercial purposes. The app, the website and their content, design and trademarks belong to Digital Choice or its licensors. These Terms do not give you any rights to them other than this licence.
3. Your content
You keep all rights to the photos, videos, documents and notes you store in VaultBe. Because your content is encrypted on your device with keys we never receive, we cannot see, scan, moderate, recover or hand over your content, and we claim no licence to it.
4. Your pattern and recovery phrase
Each vault is protected by a pattern and a recovery phrase. We do not have them and cannot reset, recover or bypass them. If you forget your pattern and lose your recovery phrase, the contents of that vault are permanently inaccessible, including any iCloud backup of it. You are solely responsible for remembering your pattern, keeping your recovery phrase safe and private, and protecting your device with a passcode.
5. Features that destroy data
Some features permanently and irreversibly delete data by design, including Duress Mode, Delete This Vault and Delete All Vaults. Duress Mode can be triggered by anyone who enters the duress pattern. Data removed by these features cannot be restored by you or by us. Use them only once you understand how they work.
6. iCloud Backup and Device Sync
These features rely on Apple's iCloud service, your Apple Account, a network connection and available iCloud storage, all of which are outside our control. We do not guarantee that a backup or sync will always be available, current or complete. Keep your own copies of anything you cannot afford to lose.
7. Secure Sharing
- Anyone who has a share phrase can open that share. Treat share phrases like passwords and send them only to people you trust.
- Expiry dates, open limits and export settings are enforced by the app. They cannot stop a recipient from photographing their screen or otherwise copying what they see.
- You are responsible for what you share and with whom, and you must have the right to share it.
- Shares are stored in VaultBe's iCloud database. We may remove shares that have expired or that we must remove by law, and we may limit storage to keep the service running.
8. Disguise Mode
Disguise Mode changes how the app looks on your Home Screen and when opened. It is a privacy convenience that makes the app less noticeable; it is not an additional layer of encryption and may not hide the app from someone who examines your device closely.
9. VaultBe Pro
- VaultBe is free to use within the limits shown in the app. VaultBe Pro is an optional auto-renewing subscription, offered monthly or yearly, purchased through the App Store. Current prices are shown in the app and on the Pricing page.
- Payment is charged to your Apple Account when you confirm the purchase. Your subscription renews automatically at the same price and for the same period unless you cancel it at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.
- If a free trial is offered, any unused part of it ends when you buy a subscription. If you do not cancel before the trial ends, the subscription starts and you are charged.
- You can manage or cancel your subscription in Settings → [your name] → Subscriptions. Cancelling stops future renewals; you keep Pro until the end of the period you paid for.
- Refunds are handled by Apple under its policies. You can request one at reportaproblem.apple.com.
- If we change the price, Apple will notify you in advance as required, and, where required, ask for your consent before charging the new price.
- If your subscription ends, none of your data is deleted. Pro features stop working and free plan limits apply to new items.
10. Acceptable use
You agree not to:
- use VaultBe to store, share or distribute content that is illegal, including child sexual abuse material, or that infringes anyone else's rights;
- use Secure Sharing to send spam, malware or harassing content, or to distribute content at scale;
- interfere with, overload or try to gain unauthorised access to the app, the website, the share relay or any related systems;
- copy, modify, decompile or reverse engineer the app, except where the law expressly allows it;
- use the website's support form for automated or abusive submissions.
We may suspend access to Secure Sharing, or take down shares we have reason to believe break these rules or the law.
11. Updates and availability
We may update the app to add, change or remove features, fix problems or meet legal requirements. We aim to keep VaultBe available, but we do not guarantee that the app, the website or any feature will be available at all times or forever. If we stop offering VaultBe, we will try to give reasonable notice so you can export your content.
12. Disclaimer
To the fullest extent permitted by law, VaultBe is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We work hard to make VaultBe secure and reliable, but we do not warrant that it will be error-free, uninterrupted, or able to protect against every threat. The Security page describes what the app does and does not protect against.
13. Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or goodwill, arising from your use of VaultBe. This includes data lost because a pattern or recovery phrase was forgotten, a share phrase was disclosed, a destructive feature was used, or a backup was unavailable. Our total liability for any claim relating to VaultBe is limited to the amount you paid for VaultBe Pro in the 12 months before the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by negligence, fraud, or gross negligence or wilful misconduct, and nothing affects your statutory rights as a consumer.
14. Termination
You can stop using VaultBe at any time by deleting the app. We may end your licence if you seriously or repeatedly breach these Terms. Sections 3 to 5 and 12 to 16 continue to apply after termination.
15. Governing law and disputes
These Terms are governed by the laws of the Slovak Republic. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in the courts of that country. Before starting any formal dispute, please contact us so we can try to resolve it informally. EU consumers can also use their national consumer dispute resolution bodies.
16. Apple
These Terms are between you and Digital Choice, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support for it, and is not responsible for addressing any claims relating to it. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the extent permitted by law, Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
17. Changes to these Terms
We may update these Terms from time to time. We will post the new version here and change the date at the top, and we will mention significant changes in the app's release notes. If you keep using VaultBe after a change takes effect, you accept the updated Terms.
18. General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a successor that continues to provide VaultBe.
Contact
Digital Choice · support@vaultbe.app · Support form